My client says they can not make a payment?

Everyone makes mistakes! Sometimes payments don't process the first time around. Here are some typical problems users encounter and suggested solutions

A processor decline indicates that the customer’s bank has refused the transaction request. Sometimes you can tell why it was declined by reading the response code, but only the customer's bank can confirm the specific reason. Here are a few of the most common ones:

  1. Incorrect credit card number, CCV code or expiration date
  2. Insufficient funds
  3. Some banks will reject charges based on location
  4. Some banks will reject charges based on their own fraud rules
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