How do I issue a credit card refund?

In the unlikely event that you need to issue a refund :

  • Locate the Payments section towards the bottom left of your proposal/contract, above your legal template. 
  • Select the gear next to the transaction you want to refund
  • Type in the amount to be refunded
  • Select Save.

Please Note: Only credit card transactions originating in VenueBook can be refunded in VenueBook and the amount being refunded must be equal to or less then the original transaction amount. You will only be able to refund the full amount once the payment has settled. Settlement times vary based on card type and payment processors.


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