Your client will receive an automatic email sent from you through the VenueBook platform. This email will have a link to the proposal, which they will review.
Your client must use their VenueBook login (for security purposes) to review their Event File, which will include the ability to digitally accept the proposal and put down a payment.
When reviewing the proposal, your client has the option to send you a message regarding their event in the Messages tab, or by clicking the orange message bubbles next to line items in the proposal. These messages will update in red when logged into the Event File and to the user’s (Venue Manager that is logged in) actual email.
Your client can either Confirm Booking, Cancel, or Request Site visit once reviewing the proposal.
When your client has Accepted, a new window will appear allowing them to review legal terms and E-sign. On this page, the client will also input their credit card information and pay the 50% deposit. Once singed, the Proposal becomes a legally binding contract.
Status Alert! Contracted & Booked
After your client has entered a credit card payment, you will see this transaction listed in the Proposal with a date received, name on card, card type, last four digits and a receipt number.
Please note: You won’t ever have access to the full credit card number because VenueBook is PCI compliant and always maintains a secure environment to process credit cards.
Remember, venues are charged 12.5% commission and it is collected at the time of deposit. The venue is paid 87.5% of the deposit through their Stripe account and the 12.5% goes to VenueBook automatically.
At this point, besides finalizing any details of the event, the client is waiting for the event to happen. However, you have lots of planning to do! So, back to you, the Venue Manager...